Link Up

How do I make a reservation?

At this time, we accept reservations through Airbnb, Vrbo, Booking.com, and direct bookings via our website. These platforms allow us to provide a secure and seamless booking experience for our guests, ensuring that all transactions are handled professionally and efficiently. Additionally, using multiple platforms boosts the visibility of our listings, attracting more potential guests. We appreciate your understanding and look forward to welcoming you to one of our exceptional properties.

What are the booking policy and cancellation terms?

To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in. If they cancel 14 or more days before check-in but not within 48 hours of booking, you’ll be paid 50% for all nights. If they cancel between 7 and 14 days before check-in, you’ll be paid 50% for all nights. If they cancel after that, you’ll be paid 100% for all nights.

Do you require a security deposit or any upfront payments?

For all booking sites and direct bookings, a 50% deposit is required. Please note that Airbnb payments are managed exclusively through Airbnb's platform, following their specified procedures.

Can I modify or extend my reservation?

Yes, you can modify or extend your reservation. Please contact us with your requested changes, and we will be happy to assist you.

What amenities are included in the rental property?

Our rental properties are thoughtfully equipped to provide a comfortable and enjoyable experience for our guests. Amenities typically include essential features such as fully furnished living spaces, complete kitchen facilities, and access to essential utilities like high-speed internet and heating/cooling systems. Additionally, guests can expect conveniences like linens, towels, and basic toiletries to be provided. Depending on the property, there may be additional amenities available, such as outdoor spaces, communal facilities like swimming pools or fitness centers, and parking options. As amenities can vary between properties, we encourage guests to review the property listing or reach out to us directly for specific details tailored to their preferences and needs.

Is the property pet-friendly?

Some of our properties are pet-friendly; however, please note that we require proof of vaccination and flea and tick prevention for all pets. Additionally, there are breed and weight restrictions in place. A small fee is also required for bringing pets along. We appreciate your understanding and cooperation in ensuring the comfort and safety of all our guests.

Are linens and towels provided?

Additional amenities such as linens, towels, and more are provided in our vacation homes for your convenience and comfort.

Is there a cleaning fee, and how often is cleaning provided?

Yes, there are cleaning fees, which vary based on the size of the home. Please reach out to us for specific rates. We provide cleaning services at the end of short stays and require a mid-stay cleaning for any reservation over two weeks. Additionally, we are available for extra cleaning services upon request during your stay.

Is there parking available onsite?

Most of our homes include off-street parking. For details about the specific property you're interested in, please contact us

What time is check-in and check-out?

Check-in for most of our homes is at 4 PM, with some of the larger homes having a check-in time of 5 PM. Check-out is always by 10 AM. While we cannot accommodate exceptions during peak season, we will do our best to be flexible at other times.

Is early check-in or late check-out possible?

Early check-in or late check-out may be possible, depending on availability. Please contact us closer to your arrival or departure date, and we will do our best to accommodate your request. During peak seasons, we may have limited flexibility, but we will work with you whenever we can.

How do I collect the keys or access the property?

All of our vacation homes offer self check-in, eliminating the need for face-to-face interaction or off-site key pickup. Some homes are equipped with lockboxes containing keys, while others feature keyless entry systems. For specific details about your vacation home, please reach out to us.

Is there someone available onsite for assistance during my stay?

While there is no one onsite, we are readily available to assist you throughout your vacation stay. Although we are not physically present, we are just a stone's throw away and accessible to handle any issues or concerns that may arise.

Can I request specific bedding arrangements?

Yes, you can certainly request specific bedding arrangements. We offer cotton linens and coverlets in our properties, with lighter weight options available in warmer climates and months. This not only provides comfort but also helps save on HVAC usage. In cooler climate areas during winter, we also offer heavier bedding options. Please let us know your preferences, and we will do our best to accommodate them.

Do you provide baby cribs or high chairs?

We do not offer cribs, but some of our vacation homes are equipped with pack 'n plays. Alternatively, we can provide recommendations for local vendors where you can rent baby equipment.

Can I request grocery delivery or other concierge services?

Absolutely! Guests are welcome to request grocery delivery or concierge services during their stay.

Is it possible to arrange for special celebrations or events at the property?

Yes, it is possible to arrange for special celebrations or events at our properties. However, the feasibility depends on factors such as party size, specific home, and event details. Please note that event fees may apply. Feel free to reach out to discuss your plans, and we'll be happy to assist you further.

What are some popular attractions or activities in the area?

For detailed recommendations and specifics on popular attractions and activities in each area, please view our local guidebooks and check out our blog.

Are there any nearby restaurants or shops?

There are many nearby restaurants and shops in each of our locations. You can find detailed recommendations in our local guidebooks. If you need personalized suggestions, feel free to message us, and we will be happy to assist you with recommendations that meet your needs.

Can you recommend local tours or excursions?

We can certainly recommend local tours and excursions for each of our locations. You can find detailed recommendations in our local guidebooks. For a personalized touch, feel free to message us, and we will be happy to assist you.

Is there public transportation available nearby?

Public transportation availability varies depending on the location of our properties. Additionally, bike rentals and rideshare services are widely accessible in most areas. For more specific information and assistance, please feel free to reach out to us directly.

What should I do in case of an emergency?

In case of an emergency, please call 911 immediately. Additionally, you can reach us directly at 504-554-7138. You will also find the emergency contact numbers in your check-in message, including those for local hospitals, emergency clinics, fire, and police, for further assistance.

How do I report maintenance issues or problems with the property?

To report maintenance issues or problems with the vacation property, please contact us directly at 504-554-7138. We'll promptly address any concerns you may have.

Is there a contact person available for assistance during my stay?

Yes, you'll have personalized assistance throughout your stay directly from us. As a boutique operation, we are hands-on and dedicated to ensuring your experience is tailored to perfection.

Can I request additional services or amenities during my stay?

Yes, you can request additional services or amenities during your stay. Please contact us with your specific needs, and we'll do our best to accommodate your requests.

What payment methods do you accept?

Homes booked through external booking agents like Airbnb, Vrbo, and Bookings.com are subject to the respective platform’s payment processing procedures. However, for direct bookings, we accept all major credit cards, with a 4% processing fee. Direct bookings require a 50% deposit and are subject to the same lodging taxes and fees as bookings made through external platforms. Additionally, we require guests to purchase travel insurance to ensure protection for both parties. While direct bookings may appear to offer savings, after factoring in these considerations, the difference may be minimal.

When is payment due for my reservation?

For reservations booked through external platforms, payments are due according to the payment plan you set with them. For direct bookings, payment follows our standard policy, with 50% due at the time of booking and the remaining 50% due 60 days prior to arrival.

Can I pay in installments?

Please refer to the previous question regarding payment options. If you have specific payment needs or preferences, please let us know, and we'll do our best to accommodate them.

Will I receive a receipt or confirmation for my payment?

Yes, you will receive a receipt or confirmation for your payment. Upon completing your transaction, you'll receive an email confirmation containing all relevant payment details. If you require any additional documentation or have specific requests regarding receipts, please don't hesitate to let us know, and we'll be happy to assist you further

What are your smoking and alcohol policies?

Our smoking policy prohibits smoking inside our rental properties to maintain a clean and healthy environment for all guests. However, designated outdoor smoking areas may be available. Regarding alcohol, guests are welcome to consume alcohol responsibly on the premises, provided they comply with local laws and regulations. We ask all guests to respect our policies and the comfort of fellow guests during their stay. Additionally, we kindly request that guests refrain from bringing glass onto the beaches or near pools for safety reasons, and please dispose of cigarette butts properly, refraining from leaving them on the beach or on the property.

Are there any age restrictions for guests?

Guests must be over the age of 25 to book our properties. However, if guests are between 21 and 25 years old, they may request approval from the host. We do not rent to children under the age of 21 without an adult present who reserves the home with their card. Ensuring a safe and enjoyable experience for all our guests is our top priority, and these age restrictions help maintain a pleasant environment for everyone.

Do you have any noise or party policies?

We have strict policies regarding noise and parties on our properties. Unapproved parties are not permitted. Additionally, we enforce quiet hours from 10 PM to 8 AM at all our properties. These measures are in place to ensure a peaceful and enjoyable experience for all guests and to maintain the tranquility of our neighborhoods. We appreciate your cooperation in adhering to these policies.

Are there specific rules for using shared amenities (e.g., pool, gym)?

Certain properties may offer shared amenities such as pools or gyms. The specific rules for using these amenities are posted at each property for guests' reference. We ask that guests adhere to the rules outlined to ensure everyone's safety and enjoyment. If guests have any questions or need clarification on the rules, they are welcome to reach out to us for assistance.